Alternative Dispute Resolution

In the event of a dispute, the consumer may resort to the Alternative Dispute Resolution entities identified on the consumer portal, at www.consumidor.pt, or to the Online Consumer Dispute Resolution entities with general competence, currently existing in the country:

- Information and Arbitration Centre of Vale do Ave (TRIAVE) - Guimarães
- Information, Mediation and Consumer Arbitration Centre of the Algarve (CIMAAL)
- Information and Arbitration Centre of Vale do Cávado (CIAB) - Braga
- Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira (CACRAM)
- Consumer Conflict Arbitration Centre of Lisbon (CACCL)
- Consumer Conflict Arbitration Centre of the District of Coimbra (CACCDC)
- Consumer Information and Arbitration Centre of Porto (CICAP)
- National Consumer Conflict Information and Arbitration Centre (CNIACCtr)